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24 September 2010 @ 05:12 pm
stealing is wrong  

WRONG WRONG WRONG!!!

I don't think I will be using DHL or Comgateway ever again.

Posted via LiveJournal.app.

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Mark  Bukumunhehumanoid27 on September 24th, 2010 11:31 am (UTC)
that's awful!

what was stolen?
JVdrag0nette on September 24th, 2010 11:41 am (UTC)
Leathercare products worth US$183...
elinbreadcrumbs on September 24th, 2010 11:39 am (UTC)
OMG! It came empty like that?!
JVdrag0nette on September 24th, 2010 11:41 am (UTC)
Yup, came empty just like that... The tape has been cut open!
petitboutpetitbout on September 24th, 2010 12:30 pm (UTC)
:-o

Is it insured? Will you get your money back or replacement?
JVdrag0nette on September 24th, 2010 12:39 pm (UTC)
I doubt I will get much compensation back but I'm not going to let them off easy. Still waiting for replies from all the relevant parties...
Mrs. Pjzlyn on September 24th, 2010 02:53 pm (UTC)
That's awful... Sorry to hear that. I've always had great experience with DHL. It's my favourite carrier out of the 3 (UPS, Fedex being the other 2).

Re Comgateway, so far no problems with them at all. Were you ordering Apple Guard stuff? They ship direct.
JVdrag0nette on September 24th, 2010 08:38 pm (UTC)
I was impressed with DHL's speed and tracking system... until the empty box came. The box is clearly labelled 1.24kg. An EMPTY box, labelled 1.24kg did not ring any alarm bells along the way?

I ordered LMB. Comgateway has a new setup with Paypal so they were offering 2kg free shipping. So it made more sense to ship to Oregon and ship 2kg free to Singapore.

Upon further observation, there is only one layer of tape on the box, which has been cut open. Which means Comgateway was stupid enough not to reseal the box after receiving and opening it to verify the contents. Who in the right mind ships an unsealed box?
kyle cassidykylecassidy on September 24th, 2010 06:46 pm (UTC)
that's a big box for a little jumping spider.
JVdrag0nette on September 24th, 2010 08:42 pm (UTC)
It was a pretty big spider... out loose in the world now! It will appear in the middle of the night on the pillow of every dishonest delivery staff person out there...
kyle cassidykylecassidy on September 24th, 2010 08:45 pm (UTC)
laying eggs.....
JV: laughdrag0nette on September 24th, 2010 08:46 pm (UTC)
... in their nostrils! LOL! Or in their ears...
lilsnoozelilsnooze on September 24th, 2010 10:16 pm (UTC)
No!!!!! Complain!!! How can!!???
JVdrag0nette on September 25th, 2010 04:38 pm (UTC)
Sigh... Already complain but Comgateway still never reply. Never even acknowledge the issue. At least DHL replied within 2 hours.